OpenWHO is WHO’s first interactive online knowledge-transfer platform introducing open online courses into health emergency response. Since its launch in 2017, OpenWHO has helped to enable the Organization and its key partners to transfer life-saving knowledge to large numbers of frontline responders around the world.
The OpenWHO platform can be accessed in the following ways:
OpenWHO courses are offered for free to anyone who registers with their email address.
No, all OpenWHO courses are free and open to anyone wishing to register.
No, OpenWHO courses are self-paced, meaning you can take as much time as you need to complete a course.
OpenWHO offers three levels of courses: basic, intermediate and advanced, under four channels:
During emergencies, OpenWHO also produces special knowledge resources packages adapted from existing content.
OpenWHO has a mobile app, for both iOS and Android devices. To download the app, follow the instructions contained in Question 4 above.
OpenWHO can also be viewed via the internet browser on your mobile device.
Certain content, such as course presentations and videos, can be downloaded and viewed offline on the OpenWHO app.
To download content from the mobile app for offline use, simply navigate to the video or slide presentation you would like to download. Scroll down to the bottom of the page. Under the heading ‘Learning material’, you will be able to see which learning materials are available for offline download.
To download these materials, click on the three dots on the bottom right hand side of the screen. From the pop up menu, select download. A circle will then appear, indicating how far along you are in the downloading process.
Once the content has downloaded successfully, it can be accessed by clicking on your ‘Account’ icon at the bottom right hand side of your screen.
Then, click on the title ‘Downloaded Content’. Here you will be able to access your downloaded content as well as delete content which is no longer needed.
To change your download settings on the mobile app, begin by navigating to your Account page, by clicking on your account icon at the bottom right hand side of your screen.
Then, click on the ‘Download’ title. You will be brought to a page where you can adjust the Video Download Quality and select whether the app will preload course content or not.
Please note: The following instructions only apply to those creating an account using a non-WHO, personal email address. If you are creating an account using a WHO staff email address, please navigate to question 15 instead.
Access the platform webpage via the following link: https://openwho.org/. Click on the “Log in” tab at the top right corner of the screen. Click on the “Create new account” option at the bottom of the dropdown tab. This option can also be accessed directly via the following link: https://openwho.org/account/new
Enter your first name, surname, e-mail address and create a password. Then click “Register for OpenWHO”.
You will receive an email to confirm your account. Open the email and click on “Confirm email”. If you do not receive this email within a couple of minutes, please check your spam folder and move the email to your primary mailbox.
You will then be directed to the “My profile” page where you can review your personal information and make changes if necessary.
Before proceeding, you must respond to the questions under the section entitled “Required information”. Select a response from the dropdown tab next to each question, then click the check mark to save your answer.
If you have not received a confirmation email within a few minutes of setting up your account, please check your spam folder and move the email to your primary mailbox. This is of particular concern to Gmail and Yahoo users.
If you have checked all of your email folders, but the confirmation email is not in there, please contact us through the help desk (instructions can be found at Question 37) and request the confirmation email to be resent.
If you have already created an account, you can log in by entering your email and password into the “Log in with credentials” section of the login drop down tab.
Please note: If you have just finished creating a new account, this step may not be necessary as you will already be logged in to OpenWHO.
When you are ready to log out of your account, click on your unique account avatar at the top right-hand corner of the screen. A drop-down menu will appear. Click on “Log out”.
Yes, you can use your WHO credentials to access OpenWHO courses. However, if you have issues logging in using your WIMS account, please create an account with your personal email address.
To create an account using a WHO email address, click on the ‘Log in’ button at the top right hand corner of the OpenWHO home page. Click on the button which reads ‘WHO Identity (WIMS)’.
You will then be taken to a separate page, which allows you to choose the type of WHO credentials you have.
Once you have done this, enter your WHO email address and password to create your account.
To reset your password, navigate to the log in drop down menu by clicking on the “Log in” button at the top right-hand side of the screen. Click on the link "Forgot your password?".
A new page will open asking for your email address. Type it in and then click on "Request password reset." Further instructions will be sent to you by email.
All OpenWHO’s available courses can be accessed here: https://openwho.org/courses
Once you have created an account on OpenWHO and are logged in, you can choose the course you want to take from the list of available courses on OpenWHO.
To enrol in the course, click on the button which reads "Enroll me for this course."
Once enrolled, you can start the course immediately or come back later.
To un-enrol in a course, navigate to the ‘Course details’ tab on the course navigation toolbar. Click on the button which reads “Un-enrol”.
Many courses consist of a combination of downloadable video lectures and presentation slides, as well as self-assessments to test your knowledge. Discussion forums are also available for users to share insight with experts in the field.
A knowledge resource package for the use of health emergency response usually consists of presentations in the format of PDFs, accompanied with audio recordings in the language spoken by the local communities.
OpenWHO hosts courses in over 20 languages, including many of the UN official languages and the local languages of communities affected by particular outbreaks.
To determine the language of a particular course, navigate to the ‘Course details’ page. On the bottom right hand side of the course header image, the course language is displayed following the title “Language”.
On occasion, the available languages for a particular course may be communicated in the course title rather than in the way mentioned above, for example:
To search for courses in your chosen language, begin by navigating to https://openwho.org/courses. Either select your chosen language from the drop down menu at the top of the screen, under the heading ‘Language’…
Or, type in your chosen language into the search bar at the top right hand side of the screen.
Once you have enrolled in a course, you can begin the course by clicking the ‘Enter course’ button which is located at the bottom right hand side of the course header image.
Once you have entered the course, you can navigate through the course learning items using the learning item navigation toolbar located at the left hand side of your screen. When navigating within a single module, you can use the ‘Next’ and ‘Previous’ buttons to go between learning items. However, to navigate from one course module to the next, you must use the learning item navigation toolbar located on the left hand side of your screen to move on to the following module.
After you’ve enrolled in a course, you can access it again by navigating to your dashboard. To navigate to your dashboard, click on your avatar icon located at the top right hand corner of your screen. From the drop down menu, select ‘Dashboard’.
From here, you will be able to see a list of all the course you have enrolled in, under the title ‘My current courses’.
Once you have entered a course, the course presentations can be found under the course learning items which appear on the left hand side of the screen.
To download a course video, presentation slides, transcript or audio begin by navigating to your chosen course video or presentation slides. Scroll down to the bottom of the page in order to see which elements of the video are available for download. Click on the ‘Download’ button on the right hand side of the video elements which you would like to download.
The lightbulb icon which appears at the top of the screen, under the course navigation toolbar, indicates a quiz, survey or pre-test.
Once inside a course, in order to navigate between modules, use the learning item navigation toolbar on the left hand side of your screen.
At the end of each module, the ‘Next’ button becomes greyed out and is not clickable. To move on to the following module, you must click on the title of the following module in the learning item navigation toolbar on the left hand side of your screen.
If you find that you are unable to play course videos, it may be because:
If you are unable to play course videos, you can download the course presentations, audio and transcripts instead in order to complete the course.
If you find that the course video is buffering too much or not loading promptly, you can rectify this by watching the video in SD (Standard Definition) instead of HD (High Definition). To do this, click on the ‘HD’ symbol at the bottom of the video. From the pop-up menu, select SD instead of HD.
If the above does not solve the problem you are facing, try downloading the video instead to watch offline. For instructions on how to download course videos, navigate to Question 26.
If you find that the video has stopped playing, try using a different browser. This is particularly true for Internet Explorer.
OpenWHO offers certificates of completion for certain courses. This information is available on the course specific landing page, under ‘Course details’. Click on ‘Course details’, check the information under the subtitle ‘Course Requirements’ or scroll to the bottom of the page, and read the information under the subtitle ‘Certificate’.
OpenWHO offers two types of certificates: records of achievement and confirmations of participation. To find out which certificate, if any, is offered by your course, navigate to the 'Course details' tab on the course navigation toolbar.
Some courses on OpenWHO offer a record of achievement rather than a confirmation of participation. To be eligible for a record of achievement, a course participant must score at least 80% on all course assessments. Other courses only offer a confirmation of participation, which requires course participants to complete at least 80% of the course material.
If your course offers a certificate, you can download the certificate once you have successfully completed the course. Some courses only offer certificates to participants who have scored 80% and over on all assessments, or offer a confirmation of participation to participants who have completed at least 80% of the course material.
Make sure that you have met the course requirements in order to download your certificate; you can check the specific course requirements under the ‘Course details’ tab of the course navigation toolbar.
Once you have met the course requirements to download a certificate, you can download the certificate under the ‘Progress’ tab of the course navigation toolbar. Scroll down to the bottom of the page and click on the button which reads ‘Confirmation of Participation’ or ‘Record of Achievement.
If you find that you are unable to download your certificate, it may be either:
As mentioned in response to the previous question, some courses only offer certificates to participants who have scored 80% and over on all assessments, or offer a confirmation of participation to participants who have completed at least 80% of the course material.
Make sure that you have met the specific course requirements in order to download your certificate. You can double-check the specific course requirements under the ‘Course details’ tab of the course navigation toolbar, and compare this to your individual progress, which can be found under the ‘Progress’ tab of the course navigation toolbar.
For example, in the screenshot below, the user would not be able to download the certificate for this course, as their progress indicates that they are yet to take the final course assessment.
In order to become eligible for a certificate, you can retake the course assessments and return to the course material as needed.
You can check your score for a course assessment by navigating to the ‘Progress tab’ on the course navigation toolbar. Under the ‘Progress’ tab, you will be able to check your score for each course assessment.
If you’d like to change the name which appears on your certificate, you must first edit the name associated with your OpenWHO account. You can do this by first clicking on your avatar icon in the top right hand corner of your screen. From the drop down menu, select ‘Profile.’
To change your name, click on your name which appears under the title ‘Name’. Type in the new name you would like to use, and click the blue check on the right hand side of the text box to submit your answer.
In case of technical difficulties for which answers cannot be found in this FAQ, please send us a message through the help desk explaining the problem in as much detail as possible. If the problem relates to a particular course, be sure to mention the specific course name and module. We will get back to you as soon as possible.
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