WHO is the signatory to numerous global Accountability to Affected People (AAP) commitments through the Inter Agency Standing Commitments and the Grand Bargain. This training will introduce emergency staff to WHO’s AAP commitments, support them in understanding how these apply across the WHE emergency response framework, and propose minimum actions and ‘how to’ guidance to support in implementing humanitarian health responses that are accountable to affected people.
Photo credits: Enric Catala
Language: English
Health topic
Course information
Overview: This course aims to build health learners capabilities in promoting and implementing approaches to strengthen Accountability to Affected Populations in WHO health emergency responses, with the goal of ensuring that communities affected by crises are meaningfully and continuously involved in decisions that directly impact their lives. It introduces learners to WHO’s global commitments to AAP through the Inter Agency Standing Commitments and the Grand Bargain, as well as existing WHO frameworks and ways of working that promote community engagement in health related decision-making. It outlines the main areas of AAP responsibility under each of the 7 critical functions of the Emergency Response Framework, as well as indicators that will be used to track that these are being implemented. The training introduces the 4 building blocks of AAP:
- AAP in the Humanitarian Programme Cycle
- Participation & inclusion
- Information provision & transparency
- Complaints & feedback Under each of these it explains why the building block is important, minimum actions in order to implement it effectively, followed by a more detailed ‘how to’ guidance. Finally, it covers how to implement AAP in different type of partnerships.
Course duration: Approximately 2 hours.
Certificates: A Certificate of Achievement is available to participants who score at least 80% of the total points available in the final assessment. Participants who receive a certificate of achievement can also download an Open Badge for this course. Click here to learn how.
If you have any questions regarding the course content, please contact the course owners via the following email addresses in WHE: Dr Adelheid Marschang marschanga@who.int and Sara Fowler fowlers@who.int.
What you'll learn
- Describe the contents of the AAP Handbook, who should use it and what it should be used to achieve
- Describe what AAP is and WHO’s existing global AAP commitments
- Illustrate how the AAP handbook can support in embedding AAP across the ERF critical functions and the humanitarian programme cycle
- Explain how the AAP Handbook can support programmes across the AAP pillars of participation & inclusion, information & transparency, and complaints & feedback.
Course contents
Module 1: Introduction to AAP:
By the end of this module you will: define the concept of AAP; Describe WHO’s global commitments to AAP; Illustrate how AAP relates to internal WHO approaches to community engagement; List the building blocks and principles of WHO’s AAP approachModule 2: AAP and WHO’s Emergency Response Framework:
By the end of this module you will: outline AAP responsibilities across the 7 Emergency Response Framework critical functions of leadership, partner coordination & engagement, health Information & epidemiology, planning & monitoring, technical expertise & health operations, operations support & logistics, finance & administrationModule 3: AAP in the humanitarian programme cycle:
By the end of this module you will: explain why it is important to integrate AAP across the humanitarian programme cycle; describe the minimum actions needed to integrate AAP across the humanitarian programme cycle; and illustrate how to integrate AAP considerations across the humanitarian programme cycleModule 4: Participation & Inclusion:
By the end of this module you will: describe the minimum actions needed to achieve participation and inclusion; list the different levels of participation; explain participation across the programme cycle; outline opportunities and methods for participation; Identify how to overcome barriers to participation; and describe how to promote the inclusion of marginalised groupsModule 5: Information Provision & Transparency:
By the end of this module you will: describe the minimum actions needed to for effective information provision and transparency; illustrate how to understand the communication context and community preferences and needs; define what information we need to share & what effective messaging is; and outline possible communication channels and how to choose the most effective onesModule 6: Complaints & Feedback:
By the end of this module you will: describe the minimum actions needed to implement effective complaints and feedback processes; describe what a complaints and feedback mechanism is; set out how to analyse complaints and feedback preferences; list different types of CFM; explain the different considerations when joining/establishing a CFM; outline the complaints and feedback loop; show how to deal with sensitive complaints; and set out ways to monitoring a CFMModule 7: Coordination, Partnerships & Collective AAP:
By the end of this module you will: describe how to work with governments on AAP; outline consideration when working with NGO partners on AAP; and explain what ‘collective AAP’ is and why it is important
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Certificate Requirements
- Gain a Record of Achievement by earning at least 80% of the maximum number of points from all graded assignments.
- Gain an Open Badge by completing the course.